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Terms of Service

Effective date: May 25, 2026 · Mero Mero Systems LLC

IMPORTANT NOTICE: These Terms of Service are initial drafts and have not been reviewed by legal counsel. Mero Mero Systems LLC will engage an attorney before any paid launch.

These Terms of Service ("Terms") govern your access to and use of the MeroMero platform ("Service") operated by Mero Mero Systems LLC ("Company", "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Definitions

  • "Service" — The MeroMero SaaS platform, including web app, mobile app, AI receptionist, and all associated features.
  • "Contractor" — A registered business user of the Service.
  • "Customer" — An end client of a Contractor who interacts with Contractor-facing features (estimates, invoices, appointment pages).

2. License

We grant you a non-exclusive, non-transferable, revocable license to access and use the Service solely for your legitimate business operations. You may not resell, sublicense, or white-label the Service without written consent.

3. Subscription Terms

  • Plan: MeroMero Pro at $99/month (USD), billed monthly.
  • Trial: 14-day free trial. A valid credit card is required to start the trial. You will not be charged until day 15.
  • Cancellation: Cancel anytime from your billing settings. Cancellation stops future charges; no refund for the current billing period (see Refund Policy).
  • Price changes: We will provide 30 days notice before changing the subscription price.

4. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited spam or marketing communications
  • Commit fraud or impersonate another person or business
  • Violate any applicable law, including TCPA and A2P 10DLC requirements for SMS messaging
  • Transmit malicious code or interfere with the Service
  • Scrape, reverse-engineer, or copy the Service
  • Use the AI receptionist for illegal purposes

5. SMS Compliance (TCPA / A2P)

You are responsible for obtaining proper consent from your Customers before sending them SMS messages through MeroMero. You must comply with all applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA) and A2P 10DLC registration requirements. MeroMero provides the infrastructure; you are the sender of record.

6. Intellectual Property

  • Platform: MeroMero owns all rights to the platform, software, and AI models.
  • Your content: You retain ownership of your business data, customer records, and content you upload.
  • License grant to us: You grant MeroMero a limited license to process your content solely to provide the Service.

7. Call Recordings & AI

The AI receptionist feature records inbound calls to generate transcripts and summaries. You are responsible for complying with applicable recording consent laws in your jurisdiction (e.g., two-party consent states). MeroMero plays a disclosure to callers at the start of each AI call.

8. Payment Processing (Stripe)

Payments to your Customers are processed via Stripe Connect. You must comply with Stripe's Terms of Service. MeroMero does not hold funds on your behalf. Stripe's standard processing fees apply.

9. Termination

  • By you: Cancel anytime from billing settings.
  • By us: We may suspend or terminate accounts that violate these Terms, with notice where feasible.
  • Data retention: Your data is retained for 30 days post-cancellation, then permanently deleted. Export your data before canceling.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Governing Law

These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict of law principles.

13. Dispute Resolution

Any dispute arising from or relating to these Terms shall be resolved by binding arbitration in Denver, Colorado, under JAMS Streamlined Arbitration Rules. Class actions are waived. You may opt out of arbitration within 30 days of account creation by emailing contact@meromero.ai.

14. Changes to Terms

We may update these Terms with 30 days notice via email. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact

Mero Mero Systems LLC
6635 S Dayton Street, Suite 310, Greenwood Village, CO 80111
contact@meromero.ai